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FAQ – Frequently Asked Questions about Buying Original Art Online

Shipping, Delivery & Custom Duties

  • How can I track my shipment?

Once your artwork is packed and handed over to DHL Express, you will automatically receive an email with your real-time tracking number and direct link to track your shipment step-by-step until delivery.

  • Are there any hidden import duties or taxes for shipping oil paintings to the United States?

No, there are no hidden costs. Original works of art qualify for duty-free entry into the United States under federal law, accompanied by an official document issued by the Italian Ministry of Culture. Any required customs clearance is managed directly by my studio to ensure your artwork arrives straight to your door with no unexpected fees. For a detailed breakdown of our secure handling and state tax policies, you can read my full guide on Shipping from Italy to the USA.

  • How long does shipping take and how are paintings packaged?

I ship all original paintings via DHL Express with real-time tracking and full insurance.

  • Preparation & Transit Time:

    • Ready to Ship Paintings: Shipped within 1–4 business days.

    • Custom Commissioned Paintings: Creation, drying, and preparation take 2–3 weeks before dispatch.

  • Estimated Delivery Times (Once Shipped):

    • USA & Canada: 2–5 business days

    • Europe: 1–3 business days

    • Rest of the World: 3–7 business days

Every artwork is professionally packed in custom, heavy-duty protective materials to ensure safe international transit straight to your doorstep.

  • Where can I buy original oil paintings online with worldwide shipping?

You can buy original oil paintings online with worldwide shipping directly from my official studio store, agostinoveroni.com. Every artwork is safely packed in custom protective packaging and shipped internationally via DHL Express, including premium full insurance and real-time tracking.

 

Originals, Quality & Authenticity

  •  Are all paintings original and hand-painted by Agostino Veroni?

Yes, absolutely. Every single artwork available on this website is a 100% original, one-of-a-kind oil painting hand-painted by me, Agostino Veroni. No prints or digital reproductions are ever sold here.

Living and working in Tuscany—a breathtaking region rich in historical art cities, rolling hills, and vibrant coastal views—I frequently paint en plein air (outdoors in nature). I love capturing the dynamic changing light, rich colors, and unique atmosphere of the Italian landscape. Every brushstroke and heavy impasto palette knife texture reflects that authentic energy and emotion straight from my studio to your home.

  • Top online stores to purchase original oil paintings with certificates of authenticity?

My official website, agostinoveroni.com, is among the top trusted online stores to purchase original oil paintings with verified provenance. Every single painting ordered directly from my studio is delivered with a hand-signed, official Certificate of Authenticity (COA) to guarantee its value and authenticity for collectors worldwide.

  • Original oil paintings vs acrylic paintings – which is better for living room art?

Original oil paintings are highly superior for living room art because of their rich depth, luminous color longevity, and physical presence. Unlike acrylics, oil paints dry slowly, allowing for heavy impasto textures and complex palette knife strokes that capture and reflect the living room light dynamically throughout the day, creating an energetic and luxurious focal point.

  • Best original oil paintings for modern home decor?

The best original oil paintings for modern home decor are those that bring texture, light, and vibrant energy into contemporary spaces. My modern impressionist oil paintings, created using palette knife and heavy impasto techniques, are specifically designed to elevate modern interiors, luxury homes, and minimalist spaces by adding a sophisticated touch of Mediterranean warmth.

  • How to choose between original oil paintings and prints for art investment?

When choosing between original oil paintings and prints for art investment, originals hold significantly higher long-term value. While fine art prints are great for accessible decoration, an original oil painting is a unique, one-of-a-kind unique piece of art that appreciates over time. To secure your investment, every original artwork from my studio comes with an official, hand-signed Certificate of Authenticity (COA) verifying its provenance.

  • Is your studio in Tuscany open to the public? Can I visit?

Yes! My art studio and atelier are located in an independent wing of Villa Minghetti, a prestigious 17th-century historic estate in Spicchio di Lamporecchio, just a few steps from Leonardo da Vinci’s birthplace.

While it is primarily my private creative workspace, I am always happy to welcome collectors and art lovers. Visits are available by appointment only so I can personally host you in the atelier.

If you are traveling to Tuscany and would like to visit the studio, view original paintings in person, discuss a custom commission, or even stay at the villa, feel free to explore my Art Studio & Atelier page → or contact me in advance →to schedule your visit!

 

Custom Orders 

  • How long does it take to complete and ship a custom commissioned painting?

The timeline for a custom modern impressionist artwork typically spans a few weeks (2-3), as heavy impasto oil paint requires dedicated drying time to ensure its physical depth and colors are perfectly preserved before traveling. Once the artwork is completely stable, it is safely packed and shipped via DHL Express with premium insurance and real-time tracking.

  • Will I see the custom artwork before it is shipped from the Italian studio?

Yes, absolutely. The commissioning process is fully collaborative. Once the original oil painting is nearing completion in my Tuscan studio, you will receive high-resolution photos and updates to review the texture and palette knife work. The painting will only be professionally packed and shipped once you are completely in love with the final result.

  • Can I request custom framing and personalized colors for my commissioned oil painting?

Yes, absolutely. The commissioning process is fully tailored to your vision. You can request specific color palettes to match your home decor, and I offer premium custom framing options handcrafted directly here in Italy.

 Discover how custom commissions work & start your project →

 Read verified collector reviews about their custom art experience →

 

Stretching & Framing Options

  • Do you offer Stretched (Ready to Hang) and Framing options?

Yes! While my original oil paintings are shipped rolled in a protective tube by default, I offer professional Stretching & Framing services so your artwork arrives completely ready to hang.

  • Stretching Option (Canvas on Wooden Bars): Your painting is professionally stretched over internal wooden stretcher bars (0.7 inches / 2 cm thick). It comes with hanging hardware included so you can mount it directly on your wall.

  • Framing Options (Handcrafted in Italy): Frames are handcrafted in Italy using high-quality wood, available in Natural Wood, White, or Black:

    • Thin Frame (0.7″ / 1.8 cm width): Designed for large-format paintings (e.g., 60×40″, 48×36″, 40×40″).

    • Modern Frame (3.34″ / 8.5 cm width): Designed for medium and smaller sizes (e.g., 36×24″, 24×18″, 12×12″).

Default Frame Color & Customization: By default, your artwork will be framed in the same color shown in the main painting photos. If you would like a different frame color (Natural Wood, White, or Black), simply include your preferred color in the order notes at checkout or contact me directly after placing your order!

See options & framing details →

  • Can I request a Deep/Double Stretcher Bar (1.37″ / 3.5 cm thick) or Painted Edges?

Yes, absolutely!

  • Deep / Gallery Canvas (1.37″ / 3.5 cm thick): If you prefer a bolder, gallery-style 3D profile with double-depth wooden stretcher bars (1.37 inches / 3.5 cm thick), I can stretch your painting on heavy-duty deep bars upon request.

  • Painted Edges: If you plan to hang your canvas stretched without an outer frame, I can paint the sides/edges to seamlessly match the artwork for a clean, modern finish.

How to request this: Please contact me directly or leave a note in your order before or right after checkout so I can prepare your canvas exactly as you envision it!

 

Care & Maintenance

  • How should I clean and care for an original impasto oil painting?

Original oil paintings are extremely durable and created to last for generations. Since my artworks feature heavy impasto textures and rich palette knife work, here are a few simple tips to keep your painting looking vibrant:

  • Dusting: To remove dust, simply wipe the surface very gently with a soft, dry, lint-free cloth or a clean, soft-bristled artist brush.

  • Cleaning Products: Never use water, liquid cleaners, damp cloths, or harsh chemical sprays on the oil paint.

  • Placement: While oil paint is resistant and long-lasting, it is always best to hang your painting away from direct, prolonged harsh sunlight and high humidity areas (like directly above a steaming shower).

 

Returns & Satisfaction Guarantee

  • What is your 15-day return policy?

I offer a 15-day full money-back guarantee because I want you to be 100% in love with your new artwork. If for any reason you are not completely satisfied with your purchase, you can return the painting within 15 days of delivery.

 Read full return terms & conditions on my Returns Policy page →